Soft Landing, LLC
Olathe, KS 66061
(888) 280-6621
Hours of operation: 9am-5pm CST Monday - Friday
Emailing us with questions and concerns will result in quicker response time. We will also return emails over the weekend. All phone calls will be returned between 2pm and 5pm CST Monday - Friday.
Online Sales Only
info@thesoftlanding.com
Olathe, KS 66061
(888) 280-6621
Hours of operation: 9am-5pm CST Monday - Friday
Emailing us with questions and concerns will result in quicker response time. We will also return emails over the weekend. All phone calls will be returned between 2pm and 5pm CST Monday - Friday.
Online Sales Only
info@thesoftlanding.com
Shipping Policy
We ship worldwide from Olathe, KS (66061)
Flat Rate for U.S. Mainland Customers only (2-7 days shipping time) $5.95 for orders $49 and under and $8.95 for orders $50 and over. Alaska and Hawaii will be treated as mainland U.S.
Shipping Times
In stock orders leave our office in 2 to 3 days, Monday - Friday, excluding holidays. You will be contacted in case of delayed shipping or back ordered products.
Order Changes
Please email us at info@thesoftlanding.com with order changes before 1:00pm CST on business days, as packages may have already been shipped. If you require more than 1-2 changes made to your order, we may require that your original order be canceled and a new order be placed to expedite the process.
International Orders
Shipping to Canada: please select "Canada Int'l Shipping" from the shipping method drop down menu after entering your shipping address. Shipping charges will be automatically calculated during checkout. Tariffs and Duties will not be added, so you are responsible for paying these fees when your shipment arrives.
For all other international orders: please choose "International Shipping" from the shipping method menu. Shipping charges will be calculated and added after your purchase. You will be notified with a new total via e-mail within 48-72 hours. Please feel free to contact us prior to ordering for an international shipping quote.
Return Policy
We want you to be delighted with your purchase. Most purchases in new, unused condition can be returned within 30 days for a refund, assuming all of the following criteria are met:
1) It is returned with all original documentation and packaging.
2) Manufacturer tags are intact.
3) It is in unused condition.
You must notify us of damaged / defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, TheSoftLanding.com will provide an equivalent replacement item. In some cases, the manufacturer may want to replace a defective part rather than replacing an entire item. If a replacement is not available, TheSoftLanding.com will issue a full refund including all shipping charges.
The $6.95 flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold. Please email us with questions regarding this policy if needed.
Products returned without an RMA are subject to a 25% restocking fee, due to additional processing costs caused by unexpected returns. Used items and items without original packaging returned without an RMA # will not be credited. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer's expense.
Please send us an e-mail at info@thesoftlanding.com requesting an RMA # for all returns or for questions about our return policy.
We ship worldwide from Olathe, KS (66061)
Flat Rate for U.S. Mainland Customers only (2-7 days shipping time) $5.95 for orders $49 and under and $8.95 for orders $50 and over. Alaska and Hawaii will be treated as mainland U.S.
Shipping Times
In stock orders leave our office in 2 to 3 days, Monday - Friday, excluding holidays. You will be contacted in case of delayed shipping or back ordered products.
Order Changes
Please email us at info@thesoftlanding.com with order changes before 1:00pm CST on business days, as packages may have already been shipped. If you require more than 1-2 changes made to your order, we may require that your original order be canceled and a new order be placed to expedite the process.
International Orders
Shipping to Canada: please select "Canada Int'l Shipping" from the shipping method drop down menu after entering your shipping address. Shipping charges will be automatically calculated during checkout. Tariffs and Duties will not be added, so you are responsible for paying these fees when your shipment arrives.
For all other international orders: please choose "International Shipping" from the shipping method menu. Shipping charges will be calculated and added after your purchase. You will be notified with a new total via e-mail within 48-72 hours. Please feel free to contact us prior to ordering for an international shipping quote.
Return Policy
We want you to be delighted with your purchase. Most purchases in new, unused condition can be returned within 30 days for a refund, assuming all of the following criteria are met:
1) It is returned with all original documentation and packaging.
2) Manufacturer tags are intact.
3) It is in unused condition.
You must notify us of damaged / defective products within 5 business days from the date of delivery. In the event that a product is defective or damaged in shipping, TheSoftLanding.com will provide an equivalent replacement item. In some cases, the manufacturer may want to replace a defective part rather than replacing an entire item. If a replacement is not available, TheSoftLanding.com will issue a full refund including all shipping charges.
The $6.95 flat rate shipping charge will be withheld from a return credit if the original order met the free shipping threshold, but exclusion of the returned item would have caused the order total to fall below the free shipping threshold. Please email us with questions regarding this policy if needed.
Products returned without an RMA are subject to a 25% restocking fee, due to additional processing costs caused by unexpected returns. Used items and items without original packaging returned without an RMA # will not be credited. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer's expense.
Please send us an e-mail at info@thesoftlanding.com requesting an RMA # for all returns or for questions about our return policy.
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